Service Centre • CarHub Service Department
Preparing For Your Service Reservation
How It Works
Here are some useful tools for a fast and efficient service experience:
Text Your Service Advisor
If you would like to get updates about your vehicle, we're happy to keep you informed. Of course we can do that by calling you with information, but if you prefer, we can also let you know what's happening by texting you. Just let your Service Advisor know when you come in for your appointment that you would like text updates.
Clear, Detailed Communications To Help Us Help You
If you have not already done so, please make a list of your concerns and services you would like us to address so that you don’t forget any of them, and send it to us ahead of time. For intermittent problems, capture as many details as you can remember. Especially helpful things to share with us are:
- How often does the problem occur?
- In what circumstances does the problem occur (i.e. only when the vehicle is cold, or on the highway, or when turning right, etc.)?
- What is noticed that is different (i.e. it makes a clunk, a light flickers, etc.)?
- If you’ve been able to (safely) take a picture or video of the problem.
- Anything else you can think of to help us recreate or diagnose the problem.
Wheel Lock Key: If You Have One Bring It
If your vehicle has wheel-locks, please make sure you have your wheel lock key. Put it in your cup holder and let your Service Advisor know it's there.
Appointment Time and Shop Time
When you arrive for your confirmed appointment, a Service Advisor will:
- Write up your concerns
- Download what your vehicle’s computer has stored in it
- Review your vehicle’s required maintenance schedule
- Answer any questions you may have
- Communicate promised completion time (or interim steps as required)
While we do our best to accommodate appointment reservations, your scheduled time is not usually when your vehicle will get worked on. Especially in our busiest months (April-May and Oct-Nov) it is rare that your vehicle will go in to the shop right away. It’s not that we don’t want to take it in at that moment, it’s just that most days we have 25 – 40 vehicles proceeding through our shop and there are technicians with specialty skills that we have to coordinate across the entire pool of vehicles to efficiently meet our promise times to all of our customers.
So with that expectation, it is important to plan what you intend to do while your vehicle is being serviced.
* Please check the terms of your warranty for coverage.
Current Service Specials
Frequently asked about our service centre
Can’t find what you’re looking for? Our service team are happy to help.
How do I book a service appointment?
Book online using the form at the top of this page, call us or walk in during service hours. Online bookings are confirmed within one hour during business hours, and same-day appointments are frequently available for routine services like oil changes and tyre swaps.
Do you only use genuine Mopar parts?
Is a loaner vehicle available?
Yes. Complimentary loaner vehicles are available for extended service appointments, subject to availability. Please mention this when booking online or call us in advance to reserve one.
How often should I change my oil?
How do I check for open recalls?
Enter your VIN at tc.canada.ca (Transport Canada) or call our service desk. On every visit we automatically check your VIN and flag any open Stellantis recalls — all of which are repaired free of charge.
Will servicing here protect my warranty?
Service hours & location
CarHub North York Chrysler
- 7200 Yonge St. Thornhill, ON, L4J 1V8
- Call Sales: 888-977-5583
- Call Service: 888-270-1549
- Call Parts: 888-270-1549
CarHub Caledon Chrysler
- 12435 Highway 50 S. Caledon, Ontario
- Call Sales: 844-307-3717
- Call Service: 855-718-8460
- Call Parts: 855-718-8460
Contact the Service Desk
Service Department Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
7:30 AM – 5:30 PM
7:30 AM – 5:30 PM
7:30 AM – 5:30 PM
7:30 AM – 5:30 PM
7:30 AM – 5:30 PM
Closed
Closed
Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed
Sales floor hours differ. Call or check our home page for full dealership hours.